Popular Articles
What are the average response times?
As a rule, you will receive an initial response to an email enquiry on the same day during business hours. With a premium support contract, we guarantee a maximum response time of 4 hours, as well as a hotline during business hours and the option of ...
Important notes on gateway archiving profile configurations
In this article, we explain how to configure the Gateway archiving profile and describe the relevant settings. Messages with unknown e-mail addresses We recommend using the CatchAll archive, but you can also select another user's archive as the ...
Best practice guide for archiving with EL mailarchive
Problem: An instance with a yellow warning appears in the Control Panel. This warning is displayed: at the top right of the status, visualized in the Control Panel dashboard, and reported to the retail partner by e-mail. Subject: Violation detected ...
Synchronizing the Dashboard/EL mailarchive instance: How often is the status updated?
When synchronizing data, a distinction must be made between different areas. Status Messages In general, the status of the respective EL mailarchive instance is queried at short intervals. Based on this data, the status—whether an instance is running ...
EL mailarchive Outlook App Deployment
Requirements for using the Outlook app integration - The new Outlook from the Microsoft 365 Apps for Enterprise package is required. - The new Outlook must be linked to a Microsoft 365 account. - The MailStore Outlook app must have been published by ...