Popular Articles
What are the average response times?
As a rule, you will receive an initial response to an email enquiry on the same day during business hours. With a premium support contract, we guarantee a maximum response time of 4 hours, as well as a hotline during business hours and the option of ...
How are EL mailarchive users charged?
Archives/users to be licensed: Active user archives (this also includes dummy user archives for e.g. shared mailboxes/public folders) Inactive user archives that must remain in place for legal reasons (e.g. archives of retired employees) Auditor user ...
Important notes on gateway archiving profile configurations
In this article, we explain how to configure the Gateway archiving profile and describe the relevant settings. Messages with unknown e-mail addresses We recommend using the CatchAll archive, but you can also select another user's archive as the ...
Best practice guide for archiving with EL mailarchive
Problem: An instance with a yellow warning appears in the Control Panel. This warning is displayed: at the top right of the status, visualized in the Control Panel dashboard, and reported to the retail partner by e-mail. Subject: Violation detected ...