What happens if you lose two-factor authentication (2FA) for the Control Panel?

If a user loses access to two-factor authentication, both ELOVADE Support and you, as the reseller, can disable 2FA for that user. This process deletes the existing recovery codes and the private key.

To do this, go to "Users", select the affected user, and open their settings. In the Two-Factor Authentication section, you can disable 2FA for the user. You will be prompted to confirm the action by entering your Control Panel password (the user you're currently signed in with).

The affected user can then log in using only their password and set up two-factor authentication again.

The EL Control Panel makes working with Elovade's cloud products a breeze. You can manage all customers and services from a single interface and make changes in just a few simple steps. Comprehensive reports and statistics also give you a quick overview of storage utilization and revenue.

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What happens if you lose two-factor authentication (2FA) for the Control Panel?

What happens if you lose two-factor authentication (2FA) for the Control Panel?

Related Articles

Can two-factor authentication (2FA) be set up for the Control Panel?

What is the difference between accessing the EL mailarchive instance via the Control Panel and using the admin user account created when the instance was set up?

What is the Audit Log in the Control Panel?

Classification and Listing of Role Permissions in the EL Control Panel

In which languages is the Control Panel available?