As a reseller/MSP, can I rebrand my end customer’s EL mailarchive instance and customise the logos?

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• EL mailarchive: Who provides support for the reseller and who for the end customer?

  The support rules (hereinafter referred to as the “Rules”) for EL mailarchive set out the technical support (hereinafter referred to as “Support”) that ELOVADE provides to its specialist retail partners. ELOVADE reserves the right to amend these ...

• Creating an EL mailarchive instance in the Control Panel

  A new EL MailArchive instance is always created via the end customer detail view in the Control Panel. You must therefore first create the customer or select an existing one. After selecting a customer in the first step, you can define the sales ...

• Is it possible to delete a customer and their EL mailarchive instance?

  Yes, this is possible at any time. To do this, open the relevant end customer’s instance in the Control Panel and click on the ‘Edit’ button in the top right-hand corner. Once the instance is deleted, all data will be permanently deleted. Before ...

• What is the difference between accessing the EL mailarchive instance via the Control Panel and using the admin user account created when the instance was set up?

  Access via the Control Panel can be achieved using the ‘Open Instance’ function. When this is done, the EL mailarchive client (on Windows machines only) connects, and the $archiveadmin user is used to log in. This is primarily the access method for ...

• First administrative steps following the creation of an EL mailarchive instance

  First, download the EL mailarchive client installation file via the Control Panel. You will find the setup file in the instance properties under the "Clients & Integration" section. Once you have run and installed the client, you can connect to the ...