What are the cancellation notice periods for EL mailarchive?

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• What happens when a contract is terminated? Can the EL mailarchive data be exported?

  Licences may be cancelled with four weeks’ notice to the end of the month. Cancellation may be made in writing or carried out via the EL Control Panel itself. The instance, together with the data, will be deleted. Generally speaking, the instance ...

• Creating an EL mailarchive instance in the Control Panel

  A new EL MailArchive instance is always created via the end customer detail view in the Control Panel. You must therefore first create the customer or select an existing one. After selecting a customer in the first step, you can define the sales ...

• What is the difference between accessing the EL mailarchive instance via the Control Panel and using the admin user account created when the instance was set up?

  Access via the Control Panel can be achieved using the ‘Open Instance’ function. When this is done, the EL mailarchive client (on Windows machines only) connects, and the $archiveadmin user is used to log in. This is primarily the access method for ...

• EL mailarchive: Who provides support for the reseller and who for the end customer?

  The support rules (hereinafter referred to as the “Rules”) for EL mailarchive set out the technical support (hereinafter referred to as “Support”) that ELOVADE provides to its specialist retail partners. ELOVADE reserves the right to amend these ...

• End-user access to the EL mailarchive repository

  EL mailarchive powered by MailStore offers various options for accessing archived emails. Each user can be granted access to their user archive in different ways. Under the “Clients & Integration” section, you’ll find the installation files for the ...