What happens when a contract is terminated? Can the EL mailarchive data be exported?
Licences may be cancelled with four weeks’ notice to the end of the month. Cancellation may be made in writing or carried out via the EL Control Panel itself.
The instance, together with the data, will be deleted.
Generally speaking, the instance ‘belongs’ to the customer – that is how we see it. The partner is granted admin access to the instance via the EL mailarchive client or Web Access and can export the emails to .PST or .EML format for the end customer beforehand. Your customer can, of course, also initiate this themselves via the EL mailarchive client. You can find further information in the MailStore Help: Exporting Email - MailStore Server Help
We would be happy to assist you with setting up your export operations and, if required, handle the entire process on your behalf. You can find further information on our website:
With EL mailarchive, you can quickly set up legally compliant archiving from the cloud – it’s simple, requires no upfront hardware costs, and is fully managed via our intuitive web interface.
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Creating an EL mailarchive instance in the Control Panel
A new EL MailArchive instance is always created via the end customer detail view in the Control Panel. You must therefore first create the customer or select an existing one. After selecting a customer in the first step, you can define the sales ...
What are the cancellation notice periods for EL mailarchive?
Licences may be cancelled with four weeks’ notice, effective at the end of the month. Cancellation may be made in writing or carried out directly via the EL Control Panel. With EL mailarchive, you can quickly set up legally compliant archiving from ...
Is it possible to delete a customer and their EL mailarchive instance?
Yes, this is possible at any time. To do this, open the relevant end customer’s instance in the Control Panel and click on the ‘Edit’ button in the top right-hand corner. Once the instance is deleted, all data will be permanently deleted. Before ...
What is the difference between accessing the EL mailarchive instance via the Control Panel and using the admin user account created when the instance was set up?
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Synchronizing the Dashboard/EL mailarchive instance: How often is the status updated?
When synchronizing data, a distinction must be made between different areas. Status Messages In general, the status of the respective EL mailarchive instance is queried at short intervals. Based on this data, the status—whether an instance is running ...